Member Acquisition & Engagement Representative
HerrinHR HerrinHR Addison, TX Addison, TX Full-time Full-time Estimated:
$38.
3K - $48.
6K a year Estimated:
$38.
3K - $48.
6K a year About the job Our client, whom we will refer to as Confidential Company, is searching for a creative and enthusiastic individual to join our company in the full-time role of Member Acquisition and Engagement Representative.
The Member Acquisition and Engagement Representative reports directly to the Manager, Membership Operations and Acquisition, serving as part of a team that delivers an exceptional member experience.
The Member Acquisition and Engagement Representative is primarily responsible for supporting the Membership, Marketing, and Communications team as we find new ways to grow membership, engage members, and create new benefits.
About the company Confidential Company is based out of the North Dallas area in TX and is a 501(c)3 non-profit organization.
We exist to support our members in their professional endeavours and to promote the value and high standards of the professional members we serve.
Our organization empowers members to lead and succeed by promoting professional excellence, advocating on their behalf, and supporting a sense of community and connection.
We value the diverse contributions and talents of all our members.
We are committed to promoting diversity, equity, inclusion, and a sense of belonging in the workplace, in membership, and in the accounting profession.
What's in it for you Confidential Company is pleased to offer competitive compensation (commensurate with experience) that will match industry standards.
Flexible hybrid work that includes 2 days in the office and 3 days working remotely from home.
You will be eligible to participate in the company insurance benefits following the completion of the eligibility waiting period.
Benefit options include:
Medical, Dental, Vision, Short and Long Term Disability, Life, AD&D, Voluntary Life, and Aflac You will be offered Paid Time Off as per company policy.
Enjoy an amazing company culture that values the employee experience.
A family oriented organization that offers opportunities for learning and development, challenging and rewarding work, with solid professional interpersonal relationships.
Currently rated a 4.
3 out of 5 on Glassdoor with 100% of reviewers saying they would recommend the organization as a Great Place to Work to a friend! Essential functions Membership Acquisition Initiate outbound relationship building calls and emails to prospective and former members to drive member acquisition and grow the organization's membership.
Enhance information in our database to assist with prospecting and win-back campaigns.
Membership Engagement Initiate outbound calls and emails to current members to ensure they are aware of and using benefits of membership.
Process applications and renewals and assist in the onboarding process.
Assist in coordinating membership activities with departments, chapters and other groups to ensure accuracy and completeness of information produced.
Membership Relations and Support Receive and respond to inquiries regarding membership, event registrations, or other products and services and provide requested assistance while identifying opportunities to deliver additional value and grow our membership by consistently communicating our value proposition.
Provide feedback to the membership, marketing and communications team to enhance delivery of information and benefits to members and prospective members.
Database Management Assist in managing the membership database including account creation, data updates, dues payments, event registrations and reporting.
Provide reports and lists as needed.
Input prospect and new member data with a high level of accuracy.
Examine and suggest changes to procedures as necessary to maintain the accuracy of information in the database and conduct necessary procedures to remove incorrect, incomplete or outdated data.
Maintain up-to-date knowledge of our products and services, industry trends, and competencies and provide input and recommendations for increasing member value and satisfaction.
Adhere to our customer service expectations.
Perform other duties as assigned.
Minimum knowledge skills and abilities required Strong written and oral communications skills including the ability to effectively and efficiently communicate via phone and email.
Excellent customer service and interpersonal skills.
Strong organizational skills with excellent attention to detail.
Demonstrated ability to collaborate with other departments/teams/vendors.
Ability to adapt and work well in a changing environment.
Strong computer skills, proficiency with the Microsoft Office Suite, and database experience.
Ability to maintain a high degree of professionalism.
Education and Experience required High School Diploma or equivalent required; Associates Degree or higher in general business, marketing, or accounting preferred.
3 years of previous experience as a customer service representative or in a customer service role required.
Previous experience working with a non-profit association preferred.
Knowledge of the accounting profession, business community preferred.
Proficiency with CRM software and the software currently in use by the organization preferred.
Physical Demands and Working Conditions:
The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally or more frequently required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.
The employee must occasionally lift and or move up to 15 pounds.
Specific vision ability required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee normally works primarily in an indoor office environment.
The noise level in the environment may be quiet to moderate.
The individual in this position may also be required to travel occasionally.
Flexible work from home options available.
Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
3K - $48.
6K a year Estimated:
$38.
3K - $48.
6K a year About the job Our client, whom we will refer to as Confidential Company, is searching for a creative and enthusiastic individual to join our company in the full-time role of Member Acquisition and Engagement Representative.
The Member Acquisition and Engagement Representative reports directly to the Manager, Membership Operations and Acquisition, serving as part of a team that delivers an exceptional member experience.
The Member Acquisition and Engagement Representative is primarily responsible for supporting the Membership, Marketing, and Communications team as we find new ways to grow membership, engage members, and create new benefits.
About the company Confidential Company is based out of the North Dallas area in TX and is a 501(c)3 non-profit organization.
We exist to support our members in their professional endeavours and to promote the value and high standards of the professional members we serve.
Our organization empowers members to lead and succeed by promoting professional excellence, advocating on their behalf, and supporting a sense of community and connection.
We value the diverse contributions and talents of all our members.
We are committed to promoting diversity, equity, inclusion, and a sense of belonging in the workplace, in membership, and in the accounting profession.
What's in it for you Confidential Company is pleased to offer competitive compensation (commensurate with experience) that will match industry standards.
Flexible hybrid work that includes 2 days in the office and 3 days working remotely from home.
You will be eligible to participate in the company insurance benefits following the completion of the eligibility waiting period.
Benefit options include:
Medical, Dental, Vision, Short and Long Term Disability, Life, AD&D, Voluntary Life, and Aflac You will be offered Paid Time Off as per company policy.
Enjoy an amazing company culture that values the employee experience.
A family oriented organization that offers opportunities for learning and development, challenging and rewarding work, with solid professional interpersonal relationships.
Currently rated a 4.
3 out of 5 on Glassdoor with 100% of reviewers saying they would recommend the organization as a Great Place to Work to a friend! Essential functions Membership Acquisition Initiate outbound relationship building calls and emails to prospective and former members to drive member acquisition and grow the organization's membership.
Enhance information in our database to assist with prospecting and win-back campaigns.
Membership Engagement Initiate outbound calls and emails to current members to ensure they are aware of and using benefits of membership.
Process applications and renewals and assist in the onboarding process.
Assist in coordinating membership activities with departments, chapters and other groups to ensure accuracy and completeness of information produced.
Membership Relations and Support Receive and respond to inquiries regarding membership, event registrations, or other products and services and provide requested assistance while identifying opportunities to deliver additional value and grow our membership by consistently communicating our value proposition.
Provide feedback to the membership, marketing and communications team to enhance delivery of information and benefits to members and prospective members.
Database Management Assist in managing the membership database including account creation, data updates, dues payments, event registrations and reporting.
Provide reports and lists as needed.
Input prospect and new member data with a high level of accuracy.
Examine and suggest changes to procedures as necessary to maintain the accuracy of information in the database and conduct necessary procedures to remove incorrect, incomplete or outdated data.
Maintain up-to-date knowledge of our products and services, industry trends, and competencies and provide input and recommendations for increasing member value and satisfaction.
Adhere to our customer service expectations.
Perform other duties as assigned.
Minimum knowledge skills and abilities required Strong written and oral communications skills including the ability to effectively and efficiently communicate via phone and email.
Excellent customer service and interpersonal skills.
Strong organizational skills with excellent attention to detail.
Demonstrated ability to collaborate with other departments/teams/vendors.
Ability to adapt and work well in a changing environment.
Strong computer skills, proficiency with the Microsoft Office Suite, and database experience.
Ability to maintain a high degree of professionalism.
Education and Experience required High School Diploma or equivalent required; Associates Degree or higher in general business, marketing, or accounting preferred.
3 years of previous experience as a customer service representative or in a customer service role required.
Previous experience working with a non-profit association preferred.
Knowledge of the accounting profession, business community preferred.
Proficiency with CRM software and the software currently in use by the organization preferred.
Physical Demands and Working Conditions:
The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally or more frequently required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.
The employee must occasionally lift and or move up to 15 pounds.
Specific vision ability required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee normally works primarily in an indoor office environment.
The noise level in the environment may be quiet to moderate.
The individual in this position may also be required to travel occasionally.
Flexible work from home options available.
Job Type:
Full-time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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