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Dealership Process Consultant

Company Name:
TTi Global

We're seeking an experienced Dealership Process Consultant to work with large volume dealerships on process improvement, in both sales and fixed operations, around the Customer Experience. Must have extensive history working directly with dealership management and can demonstrate prior successes. Identified candidates will utilize "Voice of Customer" data and dealership observations/interviews to improve customer experiences and grow customer loyalty.
Action planning, training, and dealership follow-up visits will be required.
Candidates will be accountable for meeting dealership performance improvement targets within their assigned area. Individuals must also be computer savvy, able to travel throughout a given territory and be responsible for multiple dealerships.
Must also work with local Business Center and coordinate dealership meetings with field staff. Most important, the identified candidates must project genuine enthusiasm for "the Customer" and have the ability to cultivate that same passion within the dealerships they are working with.
Making this connection with Dealership Management is key to the success of our

Requirements

Bachelor's Degree, 10+ years as a dealership Consultant focusing on customer experiences
10+ years training delivery experience, both live and virtual classroom
10+ years retail experience in automotive operations
Extensive experience in leading change management initiatives
Strong conflict-resolution skills and the ability to manage difficult situations/conversation
Strong negotiator, motivator, self-disciplined
Strong communication skills, both oral and written
Ability to work in a team environment
Ability to Multi-Task and prioritize
Dealership financial statement expertise
Forward Thinking
Previous dealership operations experience a plus
Demonstrated training/facilitation experience
Ability to produce desired business results Proficient in Microsoft Word, Excel, PowerPoint, SharePoint


Location: Addison, TX
Position Duration: Long term Contract Position

Benefits: Medical, Dental, Vision, 401K, and Flexible Spending Accounts are available.
Pay Compensation: Hourly position that will offer time and a half if overtime is worked.

About TTi Global:

Driving Change, Delivering Results

The mission of TTi Global is to be the spark that ignites change for our clients in the way they think and operate through our Learning & Training Services, in the way they view their challenges with our industry leading Research capabilities, in connecting them with the most talented and valuable employees through our custom Recruiting & Staffing Solutions, and in bringing clarity, confidence, and results they can rely on through our Consulting expertise.

Although we have grown considerably over the years with a global footprint, we are still a family-owned company that remembers our humble beginnings. That is why, to this day, we continue to share those values with our employees and clients.

Our ability to perpetually adapt and evolve, while valuing trusted relationships with our clients and staff, has served us well and led to our growing international reputation and global footprint



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